Legal
DOC · REV 2026-08 · LEGALPrivacy policy.
What we collect, why we hold it, where it lives, and how to get it back or get rid of it. Reality capture photographs places where people work, so this page is written for the crews in the frame as much as for the reviewers reading it.
- Effective
- 1 AUGUST 2026
- Version
- REV 2026-08
- Residency
- 4 REGIONS · YOU CHOOSE
- Questions
- PRIVACY@GROUNDREALITY.AI
01
Who this covers
Two relationships live on this page. When you browse groundreality.ai or contact our team, we are the controller of the handful of details you give us.
When your organization runs the platform, you are the controller of everything inside your tenant and we are your processor, acting on the written instructions in the data processing agreement. We do not decide what is captured, who is filmed, or how long a project record is kept — you do, and the platform enforces it.
ROLE · PROCESSOR · DPA SIGNED02
What we collect
Account records: name, work email, role, company, and the projects you are assigned to. Capture data your fleet produces: imagery, video, point clouds, scans, and the positions and timestamps attached to them. Project records you enter or import: RFIs, submittals, drawings, budgets, contracts, daily logs.
Platform telemetry: which features ran, how long a processing job took, which errors fired. Support correspondence. On this website: page views and referrers, aggregated, with no advertising identifiers attached to any of it.
CLASSES · 5 · AD IDS 003
People on site
A site walk photographs a workplace, and workplaces have people in them. Faces, licence plates, and identifying signage are blurred automatically as the frame is ingested, before it is written to storage. The unblurred original is discarded unless your administrator explicitly retains it for a named incident investigation, and that retention is logged.
Anyone who appears in a capture can ask your safety team for the frames they are in. We give your team the tooling to find them in seconds rather than in a week of scrubbing.
BLUR · ON INGEST · DEFAULT ON04
What we never do
We do not sell personal data and we do not hand it to advertising networks. We do not train shared or foundation models on your records: your Enterprise AI Brain is one network per organization, never pooled, never used to answer another customer's question.
We do not read the contents of your project files for our own product analytics — telemetry is metadata about the platform, not about your buildings. Our staff cannot open your tenant without a time-boxed access grant from your administrator, and every session inside it is recorded in the log you can query.
POOLING · NONE · ACCESS GRANTED05
Where it lives
You choose your region when the contract starts: Frankfurt, Northern Virginia, Mumbai, or Sydney. Capture, project records, and your model weights stay in it. Every subprocessor is listed with the data it touches and the region it runs in, and we give 30 days written notice before adding or changing one, so your review happens before the change rather than after it.
Where you ask us to move data across a border — a design office in one region reviewing a site in another — the transfer runs on standard contractual clauses and appears in the record.
REGIONS · 4 · TRANSFER SCC06
How long we keep it
Capture and project records are held for the life of your contract, because a building outlives the job that built it and a dispute can arrive years after handover. On exit you get a 90-day retrieval window, then we destroy the tenant — derived indexes and model weights included — and issue a certificate confirming it.
Website analytics are rolled up and de-identified after 14 months. Support threads are kept for three years so the next engineer can read what the last one did.
RETRIEVAL · 90 DAYS · CERT ISSUED07
Your rights
If your data sits inside a customer's tenant — you work on their site, you signed their delivery note — that customer is the controller. Send your request to them; we are obliged to help them answer it inside the statutory window, and we do.
If we hold your data directly, you can ask for access, correction, deletion, portability, or a stop on processing at privacy@groundreality.ai. We answer within 30 days, we do not charge for it, and we do not require a reason.
RESPONSE · 30 DAYS · NO FEE